Frequently Asked Questions
Do we meet prior to the Wedding Day?
If convenient for you, we would love to meet with you and your fiancé in Charleston or on Hilton Head Island prior to the wedding, to go over any final details, shot list, etc. If not, we can set up a Skype or FaceTime meeting.
How many Photographers will be at our wedding, what do they wear, and do they require a meal?
The Palmetto, Lowcountry & Black Label Packages include two Photographers and one Photographer’s Assistant. Our all female team dresses professionally and appropriately for the event, typically in all black.
Two hot dinners (one chicken please) are requested for our team.
Do you mind if guests take photos during the wedding?
No, we do not mind at all. However, since other cameras and flashes tend to distract the subjects, we kindly request that all guests photographing group photos wait until after we are finished.
Do you take photos while we are eating dinner?
We do not take photographs while guests are eating, unless it is a special request.
When will the Wedding Day Gallery be available online and can our friends and family view it as well as order prints and other products?
The online, password protected Wedding Gallery will be available within 30 days of your wedding date. You can simply forward the instructions to your friends and family. If they wish to order Gift Prints, Wall Portraits and/ or Fine Art Canvas Gallery Wraps, they easily can order directly through our website and the package will be drop shipped to them.
When do we receive the High Resolution Digital Images in a personalized USB Case with magnetic closure, engraved USB Drive and 1080P HD MP4 Slideshow?
Delivery of both will be within 14 business days after the wedding day gallery is online. Please note, once you receive the USB, while we do keep the images on file for some time, we are no longer responsible for future access to them. It is recommended that you back up the USB to your computer. The images are saved to the USB in high resolution, JPEG format.
Can we purchase an additional USB?
Yes! They are $125.00 each.
Can we print photos from the USB Drive?
Yes! You will receive a Print Release and there is no expiration date on the Unlimited Use of the images. Many of our clients use us for any prints 8” x 10” or larger as well as Wall Portraits and Fine Art Canvas Gallery Wraps.
Do you offer ‘Save The Date’ and ‘Thank You’ cards?
Yes, we have a wide selection of affordable, custom-designed styles and themes available.
Do you offer a Registry to assist with the costs?
We offer a 'Wedding Photography & Album Gift Registry'...We've made it easy to receive and give the perfect wedding gift! Your guest's contributions can go towards wedding photography packages, fabulous albums or stunning fine art canvas gallery wraps.
Please contact us for further details.
If you have any other questions, please let us know!